top of page

Terms and Conditions

Welcome to Salonnayana.com

These Terms and Conditions (“Agreement”) govern the use of the website Salonnayana.com (“Website”). The Website is owned and operated by Salon Management and Suppliers Pvt Ltd (“Company”, “we”, “us”). By accessing or using the Website, you are agreeing to be bound by these terms.

1. Services

  • Salonnayana.com is a platform connecting salons with customers. Salons can manage their listings and operations, while customers can find, book, and purchase salon services.

2. User Accounts

  • To use certain features on the Website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.

  • You agree to provide accurate and truthful information during registration and to keep it updated.

3. Booking Appointments

  • Customers may book appointments through Salonnayana.com.

  • Appointments are subject to availability and the salon's confirmation.

  • Payment for appointments may be processed through Salonnayana.com or directly with the salon. Details of the accepted payment methods will be provided.

4. Intellectual Property

  • The content on Salonnayana.com, including trademarks, logos, text, and graphics, is protected by intellectual property laws. Do not reproduce or use this content without the Company's express permission.

5. User Conduct

  • You agree to use the Website responsibly and lawfully.

  • Prohibited activities include, but are not limited to:

    • Posting defamatory, threatening, or unlawful content

    • Uploading viruses or malicious code

    • Attempting to gain unauthorized access

6. Disclaimer of Warranties

  • Salonnayana.com is provided on an “as is” basis, without warranties of any kind. The Company is not liable for any damages arising from the use of the Website, including issues related to the quality of services provided by salons.

7. Limitation of Liability

  • The Company shall not be liable for any direct, indirect, or consequential damages arising from the use of, or inability to use, Salonnayana.com.

8. Modifications to the Agreement

  • The Company reserves the right to modify this Agreement. Your continued use of the Website after modifications constitutes your acceptance.

9. Governing Law

  • This Agreement shall be governed by the laws of Sri Lanka.

 

Refunds Policy

1. Cancellations

  • Customers may cancel appointments within 24 hours of the scheduled appointment time and receive a full refund.

  • Cancellations made after the 24-hour window may be subject to a fee or denial of a refund, at the salon's discretion.

2. No-shows

  • Refunds will generally not be issued for no-shows.

3. Dissatisfaction with Services

  • Please contact the salon directly for any issues concerning the quality of services received. Salonnayana.com acts as a platform and may not be directly liable for service issues.

4. Refund Processing

  • Refunds will be processed to the customer's original payment method within 7-10 business days.

Privacy Policy

1. Information We Collect

  • Personal information such as name, email, address, and phone number.

  • Salon information such as name, contact details, service listings

  • Payment details (if processed through Salonnayana.com)

  • Website usage data

2. Use of Information

  • To provide the services on Salonnayana.com

  • To communicate with you about bookings and promotions

  • To improve our Website and services

3. Sharing of Information

  • With salons to fulfill bookings

  • With third-party service providers necessary for the Website's operation (e.g., payment processors)

  • When legally required

4. Data Security

  • We take data security seriously and implement appropriate measures. However, no system is completely secure.

5. Your Rights

  • You have certain rights under Sri Lankan Data Protection law. This might include the right to access, correct, or request deletion of your data.

6. Changes to the Privacy Policy

  • We may update this policy periodically. You will be notified when changes are made.

bottom of page